AI Design Engine

Omnichannel resolution logic & explainability console

I. Context Intake

Elena Rodriguezusr_8499k

Identity Profile

TierPlatinum VIP

Region

Europe (Spain)

Pref ChannelWhatsApp

Status

Repeat

Session Context

Cart Value$1250.00

3 items • 45m

CategoryLuxury Electronics

Checkout Attempts2

CouponNONE

Identity Signal Sources

Cart ActivitySession DurationChannel InteractionsConsent StateLoyalty TierGeo/Device Data

Intent Signals

Shipping Concern85%

Coupon Issue10%

Return Hesitation40%

Delivery Urgency90%

Policy & Consent

SMS

Promo

Freq Cap Delta

II. Logic Engine

Design Engine

94%

Conversion Prob

12%

Fatigue Risk

Logic Tree

Evaluate ContextCart: $1250 (High Intent)

Fatigue Check12% Risk (Clear to send)

Channel SelectionSelected: WhatsApp

Timing OptimizerImmediate (Real-time)

Consensus Recommendation

Deploy Channel

Send Timing

Immediate (Real-time)

Message Tone

Premium Reassurance

Confidence

98%

III. Resolution

SMS

Instagram

Hi Elena, noticed you're looking at the A7IV.

As a Platinum VIP, I've secured expedited 24h shipping for your cart to Madrid for free. Shall I apply it?

Est. Reply Rate: 76%

Projected Output ROI

+18.5%Suppression Mode OFF

Retained User

vs Control Group

Real-Time Customer Signal Stream

checkout_abandonJust now

u_1094x

support_query2s ago

u_8821a

repeat_visit5s ago

u_4402b